EXCHANGE & RETURN
Purchased items may be returned within 14 calendar days of your delivery date. After this period, the purchase is considered final. We're not able to offer an exchange on returned items. If you need a different size or colour of a specific item, you'll need to place a new order. Sending back a package is the responsibility of the sender. House of Jamie can not be held responsible for damaged or lost shipment. In the event of a product and/or delivery mistake, House of Jamie will be responsible for the cost of delivery. In this case House of Jamie will send a return label so the customer can return the item(s). Defaults must be reported within 5 days after delivery.
If you are not satisfied with an item, and would like to return or exchange it, please enclose the return form you received together with your order. Please fill in your name, order number, the items you would like to return and the reason of returning. Is your return form missing? Please click here for the return form. Returns without the completed return form will not be accepted. Please ensure that your return address is written clearly on the form before sending your return package. Once we receive your package, including the return form, you will be refunding the purchase amount, excluding delivery costs, within 14 business days.
EXCHANGE AND RETURN CONDITION
- Returns must be processed, exclusively by post, within 14 calendar days of the delivery date.
- Original tags and labels are still secured to the article.
- Articles must not have been used, worn or washed.
- There are no stains or odors found on the products.
- The item has not been fixed to hide any damage
- The article is kept within its original packaging.
- The customer is responsible for the risk of delivery as well as the cost of delivery for returns. House of Jamie recommends sending the package through registered mail.
- Insufficient or illegitimate returns will not be accepted.
- Product and/or delivery mistakes need to be indicated within three days of the delivery date.
- In the event of a product and/or delivery mistake, House of Jamie will be responsible for the cost of delivery. House of Jamie will send a return label so the customer can return the item(s). Defaults must be reported within 5 days after delivery.
- If exchange and return conditions are not complied, House of Jamie maintains the right to send the return back to the sender, at which point the sender will be charged the delivery costs.
- Do you want to exchange an item? Then you need to send it back to us as described above and place a new order in our webshop for the desired article.